Shipping Policy

We know you want your order. We want you to have it. Here’s what to expect after you hit checkout.

Order Processing

Orders are typically processed and shipped within 2–4 business days after your order is placed.

Business days are Monday through Friday, excluding holidays.

During new releases, sales, events, or other high-volume periods, processing may take a little longer. We appreciate your patience while we get your order packed and on its way.

Shipping Rates & Delivery

Shipping rates and available shipping options are calculated and displayed at checkout based on your order and delivery location.

Estimated delivery times shown at checkout begin after your order has been processed and shipped.

Delivery estimates are provided by the shipping carrier and are not guaranteed. Delays caused by the carrier, weather, holidays, or other circumstances outside of our control may occasionally occur.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation with tracking information when tracking is available.

Please allow some time for the carrier to update tracking information after your shipping label has been created.

Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order.

If you notice an error, contact us as soon as possible. We’ll do our best to update the address before the order ships, but we cannot guarantee changes once an order has entered the fulfillment process.

We are not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen or Missing Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows your package as delivered but you cannot locate it, we recommend checking around your property, with other members of your household, and with neighbors before contacting the carrier.

If your package appears to be lost in transit, please contact us and we’ll help however we can with the carrier's claims process.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include your order number and photos of the package and damaged item.

We’ll review the issue and work with you on an appropriate resolution.

One-of-One Items

Many of our products are one-of-one pieces and cannot simply be replaced if a shipment is lost or damaged.

If a one-of-one item is confirmed lost or cannot be replaced, we’ll work with you to determine the appropriate resolution, which may include a refund.

International Shipping

International shipping availability and rates, when offered, will be displayed at checkout.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their destination country unless otherwise stated at checkout.

International delivery times may vary due to customs processing and other circumstances outside of our control.

Questions?

If you have questions about your order or shipping, please contact us through the contact information provided on our website.

Please include your order number so we can help you as quickly as possible.